Frequently Asked Questions


Are you expanding your radio model options?

Yes!

We are working on expanding our radio model selection. The limiting factor is we need the radios in hand to properly design and test the guards as each model is different.

If you have a fleet of radios and can spare a radio for up to a month, we can custom design a guard. Contact Us for more details by email info@skookumworks.ca.

Alternatively, let’s keep in touch!

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Learn more about our design process.

How long is your processing time for my order?

We 3D print all our products locally in Squamish, BC, Canada.

To reduce waste and make sure we are sending you the latest version of our products, we keep a small inventory.

  • <10 units will take 1-2 business days to process

  • 10-50 units can take up to 2-4 business days to process

  • 50+ units can take up to 5 business days to process

Once we have processed your order, you will receive an email with your tracking #.

Is Shipping Free?

Shipping is free in Canada and the US.

We ship with Canada Post which is affiliated with USPS in the US. You will receive a tracking number once your order is processed.

Do you make custom colours?

Yes! Please contact us at info@skookumworks.ca and specify how many units and what color. We will send you a quote.

Do you offer custom Text?

Yes! Full details on how to personalize your radio guard can be found here. Please contact us at info@skookumworks.ca if you have additional questions before placing your order.

Will I be charged sales tax, customs or duty?

US Customers

  • No taxes will be remitted from our end.

  • US Customs and Boarder Protection and International countries hold the customers (buyers) responsible for any customs and import taxes that may apply.

  • As a result, we are not responsible for delays due to customs.

  • For e-commerce purchases that are shipped into US, duty-free entry is granted for items valued at less than $1,600. Read more

Canadian Customers

  • Orders shipped within Canada will have sales tax added to your order

  • The sales tax is based on the province or territory we ship to.

Do you have a partnership Program?

Yes! As a small business established in 2023 we are looking for reputable companies to resell, refer, endorse and provide testimonials. Check out our Partners. To learn more about our partner programs email us at info@skookumworks.ca.

You're a Canadian company, why am I being charged iN USD?

We had to make a tough choice. Our website provider only offers the option for one currency. We went with USD because we receive more orders from the US. Sorry my fellow Canadians. It’s a thorn in our side too. Your credit card will reflect the daily exchange rate when making a purchase.