Frequently Asked Questions

What is the correct way to install and remove our products?

Knob Blocker Fit Guide - Our user guide has images of each radio model Knob Blocker Guard. As well as a step by step guide for proper installation. An installation video is also included in the fit guide.

The Hot Mic Fit Guide - Follow these easy installation steps to ensure a secure fit and maintain full functionality. An installation video is also included in the fit guide.

The Pager Blocker Git Guide - Follow these easy installation steps to ensure a secure fit when installing your Pager Blocker.

Are you expanding your radio model options?

Yes!

We are working on expanding our radio model selection. The limiting factor is we need the radios in hand to properly design and test the guards as each model is different.

If you have a fleet of radios and can spare a radio for up to a month, we can custom design a guard. We offer a Partners Program offering you 25 guards for free (Value $688 CAD / $500 USD) by lending us a spare radio from your fleet for up to a month.

Alternatively, let’s keep in touch!

Learn more about our design process.

How long is your processing time for my order?

We 3D print all our products locally in Squamish, BC, Canada.

To reduce waste and make sure we are sending you the latest version of our products, we keep a small inventory.

<10 units will take 1-2 business days to process

10-50 units can take up to 2-4 business days to process

50+ units can take up to 10 business days to process
Personalization (Engraving) – please allow an additional 5 business days on top of our typical turn around time.

Once we have processed your order, you will receive an email with your tracking #.

Is Shipping Free?

Shipping is free in Canada!

US CUSTOMERS: Refunds, Duties, and Taxes (for U.S. Orders)

We ship all U.S. orders DDP – Delivered Duty Paid.

That means you’ll see the full cost of your order at checkout—including any duties, import taxes, and customs clearance fees—so there are no surprises on delivery.

If you cancel before shipment:

If your order hasn’t shipped yet, we can issue a full refund, including any prepaid duties and taxes.

Once canceled, your payment will be reversed through the same method you used at checkout.

If your order has already shipped:

Once an order crosses the border, Zonos (our cross-border partner) remits the prepaid duties and taxes directly to U.S. Customs. Because those funds have already been paid to the government, they can’t be refunded even if the order is returned or refused at delivery.

We’ll gladly refund the product price once the item is received back in original condition, but the duties, taxes, and clearance fees are non-refundable. Read more

We ship with Canada Post, ICS courier or USPS. You will receive a tracking number once your order is processed.

Shipping time

Once your order leaves Skookum Works we are no longer in control of the shipping time. Typical orders arrive within 1-2 weeks.

US/International Customers - Please allow up to 2-3 weeks. Your orders have to clear customs in your country and it can add additional shipping time

Do you make custom colours?

Yes! Please contact us at info@skookumworks.ca and specify how many units and what color. We will send you a quote.

Do you offer custom Text (personalization)?

Yes! Available on orders of 10 or more units. Please contact us at i nfo@skookumworks.ca. Personalization costs an addition $9.50 CAN per unit (min. 10 units).

Personalization (Engraving / Custom Text) – please allow an additional 5 business days on top of our typical turn around time.

Will I be charged sales tax, customs or duty?

US Customers

We ship DDP - Delivered Duty Paid Read more
Please allow up to 2-3 weeks to receive shipment

Canadian Customers

Orders shipped within Canada will have sales tax added to your order
The sales tax is based on the province or territory we ship to.

Do you have a partnership Program?

Yes! As a small business established in 2023 we are looking for reputable companies to resell, refer, endorse and provide testimonials. Check out our Partners. To learn more about our partner programs email us at info@skookumworks.ca.

why am I being charged iN Canadian (CAD)?

We had to make a tough choice. Our website provider only offers the option for one currency. We went with CAD because we live in Canada. Sorry my fellow Americans. It’s a thorn in our side too. The good news for our US friends, Canadian currency is usually about 30-40% less than USD. You will see the saving reflected on your credit card statement. Your credit card will reflect the daily exchange rate when making a purchase on our website.